how do you survive on your own · la la la lobby time · people on the phone · third party bookings · Uncategorized

the shitacaine

So someone is smoking in my second floor indoor hallway. It’s California it’s illegal. I have one guest who we’re going to end up having to comp or some shit tomorrow who keeps complaining about smoke smell and I honestly can’t tell which room its coming from because I’m pretty sure some cheesedick is smoking…… Continue reading the shitacaine

how do you survive on your own · la la la lobby time · people on the phone · personal · sold out! · third party bookings · Uncategorized

who does that?!?

We had a family come for early check in. Okay we had like 900 families come for early check ins but this one took the fucking cake. We told them we were still cleaning rooms and could process their check in and when the room was ready in about 20 minutes we’d give them the…… Continue reading who does that?!?

how do you survive on your own · la la la lobby time · people on the phone · third party bookings · Uncategorized

my neck, my back, my shifts were back to back

So I did a turn around as a favor. I worked last night till 11 and came back at 7. Last night was an absolute shit show… things I got yelled at about included: Hold music that comes on if I can’t get to the phone because I’m already on two lines. *Something another hotel…… Continue reading my neck, my back, my shifts were back to back

how do you survive on your own · la la la lobby time · people on the phone · sold out! · third party bookings · Uncategorized

my third graduation weekend begins…

Come Sunday I am going to be a husk of an FDA. Tomorrow I go in to open again. Tomorrow is the unofficial start of the weekend in the city where I work. Tomorrow is the unofficial start of alumni weekend for the college that’s about to make my life hell by graduating. We are…… Continue reading my third graduation weekend begins…

how do you survive on your own · la la la lobby time · third party bookings · Uncategorized

the Scottish Broad

Yesterday a woman came to check in at my hotel traveling from Scottland, alone. There was a reason for that. She was well…. I’ll be me. She’ll be Scottish Broad. Me: Welcome to the (this place) Hotel, How can I help you today? Scottish Broad: SCOTTISH BROAD! Me: Yes, so you have a reservation. SB:…… Continue reading the Scottish Broad

how do you survive on your own · la la la lobby time · people on the phone · personal · third party bookings · Uncategorized

Murphys Law Mondays

This is my first week of training on mornings. I also had three days prior. ¬†AutoClerk at least to my knowledge doesn’t do the same mass check out function that Opera does. Also we don’t do the receipt under the door at the new place so I have to check people out as they come…… Continue reading Murphys Law Mondays

how do you survive on your own · la la la lobby time · people on the phone · personal · sold out! · third party bookings · Uncategorized

The absolute most absurd guest I’ve ever had and a surprise cameo by my cousin.

I get to work yesterday and clock in around noon and start trying to make a dent in the chore list. Never happened. Like 80 people trying to check in early with another 4 or 5 late check outs and we were sold out the night before. Getting a clean room at noon is not…… Continue reading The absolute most absurd guest I’ve ever had and a surprise cameo by my cousin.