Last night I had this 20 year old kid check in as a walk in. He seemed nice at check in, called me ma’am and all that jazz. I sent him and his girlfriend up to a room and honestly didn’t expect to hear from them again for the night. They were on their way back to an area of my state that is currently kind of flooded so I didn’t imagine I’d get this call around 8pm, approximately 2 hours after they checked in:
Phone: Ma’am I need you to send someone up here right away, I don’t feel safe in this room.
Me: I’m sorry, what seems to be the problem, I can have someone up there in the next 3 minus…
Phone: No ma’am you’re not listening to me, I need someone to inspect every corner of this room, y’all have bed bugs.
(sidebar) the words BED BUGS are like saying any slur you can think of at a hotel. And we don’t have bed bugs by the way unless we got them in the last 28 hours since the bug man came…
Me: Okay well I’d be happy to move you to another room sir and…
Phone: Look my daddy said I need to take pictures of this whole ass room and they’ll decided what they’re going to about this.
Me: Sir I can’t do anything about having someone come up to your room if I’m on the phone….
Phone: MY PARENTS SAID THEY WERE GOING TO TAKE ACTION AGAINST THIS HOTEL UNLES…
Me: Sir, if you would just hang up the phone and come down to the lobby I can let you check out free of charge. It’s not a refund because you haven’t been charged yet. Do you want to wait for a staff member to check the room or…
Phone: My daddy said not to discuss this with you.
Me: I’ll see you in the lobby sir.
As they were only in the room two hours tops and I really wanted head of housekeeping to look at it, I went ahead and checked them out free of charge and put the room out of order. During the entire check out process Little Lord Daddy’s boy talked on his phone to college project partners, his mother who was buying him a suit and I assume Daddy.
My night time houseperson looked at the room and took video and photos.
There wasn’t any evidence of bed bugs, or bugs of any kind. Just hair, from the head of Daddy’s favorite son.
My theory is the kid had a credit card that his parents pay for and they saw the authorization and demanded the kid get out of his 160 dollar room and get his butt home to the city that’s just an hour away.
20 years old and telling me what his daddy said… Okay then. That’s not weird.