So I don’t have time to write this whole story but I wanted to share with you the incident reports that built up around the Xanax lady.
Mrs Xanax in 2XX She may be having cognitive issues. She was unable to get herself to her room Thursday night. Uses mixed words in her speech that didn’t belong in the conversation. Helped her to her room. I believe she would’ve just sat outside all night.-Night Audit
Saturday morning 3;30am calls front desk saying she hasn’t been out of the room all day a wants someone to come walk her dog because she fell down. I offer to call 911 she said no…. at the sametime I was in the phone with guest in china when she called …after I finished with Mrs Liu a guest arriving today without ID. I called 2xx back but she on the phone…cant get through. Went to 2xx. The dog barks as you knock on the door. She can’t answer the door I had to come back to the lobby to get a key. Got inside she is laying on the floor in front of the TV stand. Said she cant get up and that she has been peeing on the floor all day. I told her everything will be fine I’m taking the dog out to potty. Whats the dogs name? I ask her. She forgot. then tells me Angel. I grab the dog head to the lobby and called 911. Angel the dog peed and pooped and was given water.
The fire department wanted to take her to the hospital but she declined.
They believe she is smoking Xanax atleast going through her belongings thats what they found.-NA
8:30am HK did a wellness check said guest seemed fine -Me
9:57am HK spoke to guest on the phone as guest is refusing service aside from 5 pillow cases. Janet says the guest sounds like she’s getting high again and wasn’t making a lot of sense on the phone. –Me
1:45p- HK had to let the guest back into her room, guest lost her keys and also forgot which room she was in. HK says she looked a little out of it and disheveled. Guest was at least walking her own dog –Me
2/3/18 3:30pm Guest got into her car lost control and it rolled into another guests car guest in Rm 24X. They exchanged insurance information, and Mr. Smushed Car took pictures. I authorized $275 over room and tax for any guest damages that might present themselves. Strong odor of urine coming from room 2XX . Maint. thinks damage has already been done. From what vie gathered HK feels the same way in regards to the room. –Front Desk Manager
2/3/18 5:00pm Mr. Smushed Car called police out to assist him with getting reimbursed for damages to his car. Before the officer left I insisted that Mrs Xanax rm 2XX leave on 2/4/18 (tomorrow) and told the officer we will not be extending her anymore. (To be clear Guest car is not running) The officer made it clear she is responsible for her car to be towed if she cannot get it running by tomorrow and she is not welcome here any longer . If she fails to leave by 2/4/18 she will be arrested for trespassing on private property- FDM
2/4/18 Day shift
Guest repeatedly told housekeeping and the desk she had until 5pm to get out. I informed her politely but firmly that I had strict instructions to call the police if she did not vacate her room by 12. She argued with me saying it was already noon. It was no, it was 11:15. At 11:45 I received a guest complaint that our guest in 2XX had locked her dog in the car with the windows up and the dog had been in the car for some time. I went out to check on the dog and 2XX came out and told me she was leaving. Maint. came out to meet me and had a conversation with her about how she needed to leave the grounds. She stated she had no one to pick her up and Maint. suggested she get an uber and told her that if her car wasn’t off the property by the end of the day it would be towed. I then had Maint. lock her out of her room.
Guest has wandered off somewhere with the dog but we will continue keeping an eye on her vehicle just to make sure it leaves the property and that she’s not trying to sleep in it or leaving her dog inside. –Me
4:00pm- Saw guests car was still in parking lot but it was being worked on by the guest in 2X1 who’s car she hit. Decided not to engage her and let her try to fix the car –Me
5:15pm- Guest in 2XX, her car and dog have left the property without police presence being required. I would personally blacklist her from staying with us again. -Me