I worked a back to back today. Off at 11 last night and in at 8 this morning. I figured it was going to be a shit show with a bunch of fire evacuees and the Big University Winter Graduation and a wedding. I was not prepared for what I ran into.
First thing this morning I find out is so many people were extending that we had already to decide we’re sold out. We thought this would fix everything. Nope.
1-Crazy Cat Banshee Bitch lady. She came down last night and expressed to me she was thinkingabout extending her stay. I’ll be me and she’ll be CCBB.
Me: Ma’am I do suggest if you think you are going to extend, at this point I would just go ahead and do it now, and if you decide to leave in the morning I can just readjust your stay, no charge. I’ll be here in the morning.
CCBB: I must discuss this with my family. I will get back to you.
If she had a Cruella DeVille cloak she would have swooped it. Off she goes to murder puppies and never to be seen again until…
This morning CCBB comes down asking for the extensions on HER rooms. These are HER ROOMS. Lady you never came back during my shift, at least two other people have been at the desk since I walked away last night.
CCBB: THIS IS A NATIONAL FUCKING DISASTER AND YOU GAVE AWAY MY FUCKING ROOMS?
(I wish the above was a paraphrase, it’s not, it’s in my incident report.)
Me: Ma’am I will do the best I can to take care of you but several other people have also asked to extend their stays and…
CCBB: MY HOUSE IS ON FIRE. FUCK THEM. EVICT THEM. I DON’T CARE ABOUT THEM. I’LL CALL YOUR CEO WHERE IS YOUR FUCKING MANAGER. HOW IRRESPONSIBLE ARE THEY TO BE OFF DURING A NATIONAL FUCKING DISASTER?
Me: Ma’am I’m doing the best I can please lower your voice and I will keep working on moving you…
CCBB: I WANT A FREE FUCKING ROOM. I REFUSE TO PAY FOR THIS. MY INSURANCE WILL REFUSE TOO. HOW DARE YOU KICK ME OUT.
Me: MA’AM! I haven’t kicked anyone out YET. Please lower your voice and allow me a few moments to work on your stay, I will do my best but I need you to calm down.
She slams down a bag and walks off to yell at someone else on her phone.
The bag she slammed down apparently had a passenger.
As we labor over figuring where to put her three rooms without displacing her elderly mother Bag keeps meowing.
Great so I now have cat shit in my lobby and a crazy lady.
I honestly felt for her at first. I get it, her house is on fire. But no matter how much I fucking curse, you don’t do it in my lobby. Other guests complained and I kept telling my partner, that we should let them go.
But by the power of team work we got them into two more rooms somehow and afterwards, the phone rings. It’s CCBB DEMANDING I move her luggage. Me, personally.
I am a pineapple. I wear a crown, I stand tall, I am sweet on the inside
So I grab a luggage cart and go up to the 3rd floor to be intercepted by houseman and maintenance. Maintenance is a tough looking dude but he’s nicer than hell and we all love him. He takes the cart from me and goes to deal with CCBB. I’m sure she wasn’t expecting him. I don’t care.
In the midst of all this the caretaker for the elderly mother in the group comes down and ass for directions to a pharmacy and when she got back she stopped to thank me by name for understanding she was lost and also just being so gracious and nice through everything.
Nurse: You don’t know it darling but you have a gift at reading people and anticipating their needs and you are gracious even when people are hassling you. It might not seem like much to some people but you should be proud.
And this is the only time today I cried.