We had a family come for early check in. Okay we had like 900 families come for early check ins but this one took the fucking cake.
We told them we were still cleaning rooms and could process their check in and when the room was ready in about 20 minutes we’d give them the keys. They sat in our lobby for like 3 minutes and vanished and we assumed they’d gone to eat or they were in the bathroom.
They saw their room number and walked up to the room and the room was unlocked/propped open because we were working on an issue with it and they just walked in and started making themselves at home. They didn’t even have keys.
I’m pretty sure my maintenance guy was thinking about killing them. He was so pissed, rightfully so but it’s not like we gave them keys. We’re very close to selling out so we’re just trying to figure out where to put people and we specifically told these people we’d come over and bring them keys in about 20 minutes.
Holy fuck, who goes into a hotel room without keys?
So to keep my Mr Fix it from murdering someone, I just went running through that hallway on that floor until I found a clean room and stuffed this idiot family into that room with keys like a regular person would normally use to get into a room.
Like you’re checking in like three days early (sarcasm) and we were trying to do you a favor and you can’t listen to simple instructions…
HOW DO YOU SURVIVE ON YOUR OWN? WHY FOR DO YOU NOT UNDERSTANDS THE WORDS?
Lady who is officially Super Butthole Snowflake status called four more times. Never got the answer she wanted because the rooms didn’t stop being sold out and we didn’t drop the two night minimum on another weekend she wanted to stay with us but you know Super Butthole Snowflake status, she doesn’t have to follow the rules. Let’s keep calling and see if someone says something different. We won’t. Stay two nights or shut the fuck up, I’m chasing some other lunatic around.
Don’t care, soul has died. Go stay in neighboring town like you threatened to. Sorry to the people who will deal with you.
The top off of the day was my lunatic Uber driver yelling at me about booking.com for the entire ride. Man I didn’t fucking yell at you for all the shitty creeps that have driven me or stalked me at my hotel. I hate these fucks at Booking too, shut the fuck up and drive. Oh and that light was red and we almost died.