Last night the in house phone rings and it was an elderly couple that I had just checked in after a wedding. I’ll be me and he’ll be Old Guy.
Me: Hello how can I help you
Old Guy: Hey there’s a goddamned roll away cot in this room and I wanna know who ordered it, there aren’t three goddamned people in here.
Me: Oh I’m so sorry sir, I can send someone to come and take it out of there, that’s unacceptable.
Pause, I know that the rollaway was for the guest the night before because I remember them requesting it and I don’t know why the HK didn’t roll it out after cleaning the room, but we’re down two HKs and I already had another group from this wedding come down and complain their room hadn’t been cleaned or even had stay over service
OG: I don’t want any more goddamned people in this room. Are you making someone else from the wedding stay in our room?
Me: No sir, it was simply a mistake, my houseman can come up and take the rollaway out of your room if you’d like.
OG: No but I ain’t paying for that goddamned thing, you hear?
Me: Yes sir, have a good night.